From Bottleneck to Breakthrough: Creating Delightful Experiences with Voice AI Agents

December's releases expand where and how you can deploy and scale your AI agents, including a new embeddable website widget for chat and WebRTC. We also released several features to increase observability across the Regal platform.

Every production Voice AI agent is a tradeoff system. Successful Voice AI agents are deliberately constrained, and those constraints can be visualized in The Voice AI Agent Triangle.

Leverage real-time decision-making and post-call analysis to increase personalization in your customer interactions, evaluate your agent long-term, and extract insights for continuous improvement. ‍

Learn about the 2025's product highlights, from the AI Agent Builder to Simulations, deeper observability, and automated insights for continuous improvement at scale.

eHealth’s AI agent streamlined Medicare enrollment and support by scaling up for peak call surges, eliminating after-hours wait times, and delivering exceptional experiences for beneficiaries.

Celebrate a milestone year as Regal customers scaled AI Agents to 350M calls in 2025, and get a preview of Regal's vision for 2026 to help teams build and improve agents faster, with less effort.

‍Customer conversations are inherently dynamic, and Regal Improve’s Knowledge Base Coverage tracks changes in retrieval performance over time and at scale. This makes it easy to verify that KB updates increase coverage and if your documentation is keeping up with evolving customer requests.

November's releases make it easier to scale your transfer-heavy call flows, with new tools that align dialer pacing to downstream agent capacity and streamline complex handoffs. You’ll also see improved post-call workflow accuracy, with reliable data extraction and disposition outcomes driven by LLM configurability and earlier validation.

See how modern AI voice agents can match your best human reps by building five core capabilities into every call: spatial awareness, temporal awareness, sensory perception, proactive retrieval, and real action-taking. This post breaks down what each pillar means in practice and how they turn voice AI from a conversational bot into a fully empowered operator.

Building a great AI voice agent isn’t so different from parenting a five-year-old: clarity, examples, and structure make all the difference. This post breaks down proven prompting principles—from positive framing and persona design to conversational guardrails—that help AI agents sound natural, stay on task, and follow directions every time.

Introducing Regal’s Multi-State Agent Builder, a purpose-built tool for orchestrating complex, non-linear conversations. Gain full control over prompts, logic, and actions to scale AI agents with accuracy, personalization, and enterprise reliability.

In this fireside chat, Regal Co-Founder & CEO Alex Levin sits down with Kin Insurance’s Austin Ewell and a360inc’s Henry Davidson to share how their organizations are using AI agents to transform outreach, customer experience, and operational efficiency. They discuss real-world deployments—from qualification and human agent handoffs to complex negotiation workflows—break down the results, and offer practical guidance for leaders adopting AI agents at scale.

See how Aprende transformed student enrollment with Regal’s AI Agent—matching human conversion rates, driving 18X more engaged calls, and saving advisors over 100,000 minutes monthly.

See how a360inc automated notary outreach and negotiation with Regal’s AI Agent, cutting costs by 80%, saving money on bid collection, and boosting coverage with unlimited outreach, structured negotiations, and reliable data capture.

See how AI Agents are transforming the Medicare call center by automating AEP, screening, scheduling, and onboarding—with 24/7 support.

October’s releases give you deeper structure and insight across your AI operations—from designing predictable, multi-state conversation flows and delivering seamless human handoffs to uncovering performance insights and strengthening your agents’ knowledge for continuous improvement.

September’s releases give you greater visibility and control across your AI operations—from monitoring agent action invocations, contact receptiveness to AI, and dialing compliance, to experimenting confidently with the latest LLMs and expanded Simulations coverage.

Trace the evolution of AI agents, from scripted chatbots to IVR systems to single-state GenAI, and now to multi-state agents that unlock true end-to-end orchestration at scale.

Learn about the difference between single-state and multi-state AI agents, and how each impacts speed, scale, and reliability. Discover when simplicity is enough and when enterprise workflows demand structured orchestration, so you can choose the right design for your use case.

Discover how you can use Simulations to evaluate scenario-specific conversational flows that pinpoint AI Agent failures before launch. Speed up regression testing, validate prompts, knowledge bases, and custom actions at scale, and deploy reliable AI Agents with confidence.

Explore the six testing capabilities that ensure voice AI agents deliver consistent, trustworthy customer experiences at scale.

See how to test AI Voice Agents in Regal with simulation-based suites, manual checks, and end-to-end validations. Ensure logic, voice, and telephony all perform reliably so every deployment scales with confidence.

In this AI4 fireside chat, Regal.ai COO Sahil Mehta and TaskUs CCO Jarrod Johnson explore how enterprise organizations are deploying voice AI agents across customer experience, support, and sales. They share real-world deployments, discuss quality and ROI trade-offs, and outline best practices for aligning operations and product teams when adopting AI agents at scale.

Learn how to measure AI Agent success in Regal with real-time dashboards, KPI reporting, and custom analysis. Get full visibility into performance, customer experience, and business impact—so every deployment drives results.

New features include automated test evaluations, the Regal Improve insights dashboard, PII-safe recording actions, 25 ultra-realistic voice options, bulk Knowledge Base URL upload, and expanded quiet hours compliance—designed to accelerate iteration, improve agent performance, and safeguard customer trust.

Apple’s iOS 26 introduces new call-screening controls that will reshape outbound performance. This guide explains what’s changing, how adoption may impact enterprise contact centers, and the proactive steps leaders can take now to protect answer rates and customer trust.

Learn how to maintain a clean, reliable RAG system for AI Agents. Discover best practices for structuring source docs, chunking content, titling for retrieval, avoiding redundancy, and keeping knowledge bases fresh to ensure accurate, scalable performance.

Regal is partnering with Rime to deliver ultra-realistic, emotionally nuanced AI voices for enterprise contact centers. Discover new voice options that capture human qualities like pacing, resonance, and subtle expression, and learn how Rime’s technology powers conversations that build trust at scale.

Regal and ElevenLabs bring expressive, multilingual AI voices to customer and sales conversations, adapting tone and emotion in real time to boost conversions, trust, and satisfaction at scale.

Regal Improve gives enterprises a scalable way to analyze thousands of AI agent calls, uncover conversation patterns, pinpoint knowledge gaps, and improve AI performance and customer outcomes over time.

Learn how Regal turns unstructured AI Agent transcripts into actionable business intelligence. Discover patterns, pinpoint performance gaps, and update prompts or knowledge bases to improve customer experience at scale.

Discover how Regal’s AI Simulations eliminate manual QA bottlenecks for enterprise AI agents. Auto-generate test cases, run bulk end-to-end conversations in seconds, and validate performance at scale before any live calls are made.

Introducing five new real-time AI Agent metrics, giving you real-time visibility into transfers, conversation quality, and customer receptiveness to AI.

Learn how to structure a knowledge base that keeps AI Agents accurate and on-script. Discover why human-style KBs fail, and apply best practices like single-topic chunking, concrete instructions, and explicit outcomes to reduce hallucinations and scale reliable RAG performance.

Regal’s Custom AI Analysis transforms post-call transcripts into actionable, structured data points, so you can personalize follow-ups, analyze trends in-aggregate, and scale improvements across every interaction.

New features include AI-powered conversation simulations, custom post-call analysis, voicemail configuration options, real-time metrics, and full transcript exports, all designed to improve AI Agent performance and compliance.

Master context engineering by choosing the right method for AI agent knowledge—prompts for behavioral control, RAG for long-form, unstructured data, and custom actions for precise lookups.

Lessons from the frontlines on how to build AI Voice Agent-ready APIs.

If you missed our H2 Roadmap Reveal, here are the biggest takeaways, including real customer wins and a preview of what’s coming in the second half of the year.

Regal is partnering with Cartesia to deliver ultra-low latency, high-fidelity AI voices for enterprise contact centers. Explore new voice options, hear them in action, and learn about Cartesia's industry-leading voice AI offerings.

Learn how to tune AI voice agents for sales, compliance, and customer experience. Explore Regal’s voice parameters, like speed, tone, temperature, responsiveness, to optimize conversion, clarity, and trust at scale.

This guide outlines the capabilities, trade-offs, and real-world applications of every model currently supported in Regal.

This article outlines the core characteristics that influence how voice AI is perceived on live calls. From mechanical traits like speed and volume, to more emotional and conversational behaviors, we’re going to look at what those characteristics mean, why they matter, and how they impact your bottom line.

Learn how to configure your AI Voice Agent for real performance. This guide covers the most important voice settings in Regal, what ranges top brands use in production, and how adjusting speed, tone, and responsiveness impact cost, containment, and overall customer experience.

Modernizing your Contact Center to drive personalization and more revenue requires a new tech stack you won't get with legacy CCaaS.

Regal’s Knowledge Base feature brings Retrieval-Augmented Generation (RAG) to Voice AI Agents, enabling real-time access to proprietary data for smarter, compliant, and brand-aligned conversations at scale

June’s releases give you more control to test, improve, and scale AI agents—while also making life easier for human agent teams. From real-time debugging tools to capacity control and a floating Chrome extension, we’re unlocking faster workflows, better control, and stronger performance across the board.

Discover how you can now staff Regal’s progressive dialer with AI Voice Agents—to run high-volume outbound campaigns with smarter pacing, instant call connection, and voicemail detection—boosting efficiency and eliminating abandoned calls.

Learn how RAG transforms AI Agent performance by retrieving real-time customer and contact data—ensuring every Voice AI Agent response is unique to your business, contextual, and compliant.

Caller ID, CNAM, and Branded Caller ID all help identify an incoming call and, therefore, increase call answer rates. Find out how they differ and how outbound phone sales teams can utilize each to reach prospects and customers effectively.

Discover how AI appointment setter technology is being adopted by enterprises in industries like healthcare, insurance, and education as a strategic advantage for scaling operations and improving customer satisfaction.

Learn how to use SIP headers with Regal AI Voice Agents to personalize routing, enrich transfers, and integrate with your existing telephony stack—no backend changes required.

Discover how Regal's AI Agent Builder lets enterprises create and deploy custom Voice AI Agents without code, integrate with existing systems, and scale workflows to deliver human-like customer interactions at scale.

Learn how SIP integration enables enterprises to connect Regal Voice AI Agents to existing CCaaS platforms, pass call context in real time, and deploy voice AI without infrastructure changes.

May’s releases unlock more conversations with AI Agents through smarter dialing, automatic callback scheduling, and native calendar booking to boost connect rates and accelerate follow-ups.

Wondering about the true cost of AI Agents? Discover how Regal’s AI Agents compare to human labor and why the cost of implementing AI Agents delivers scalable, predictable ROI.

See why leading companies trust Regal’s AI Agents for better conversations, real outcomes, and HIPAA-compliant customer experiences.

Worried your AI Agent will say the wrong thing? Well, they might. But find out why that's just a natural part of the process, and how to mitigate the risk of it happening.

Learn how you can start measuring customer experience effectively with key metrics, tools, and AI-driven strategies. Discover how to track CX impact, prove ROI, and enhance personalization to drive business growth.

Regal just raised $40M to accelerate our mission of building the new standard in high-touch customer communication with the rollout of our exceptional AI Phone Agents for contact centers.

Explore how automated phone systems are transforming enterprise communication strategies. Learn how to avoid common pitfalls, optimize customer journeys, and achieve ROI through strategic deployment across industries like healthcare, insurance, and education.

The best customer experiences are seamlessly omnichannel. In this guide, see how Regal enables seamless, AI powered omnichannel support across voice and SMS.

New TCPA updates require interpreting opt-out intent and suppressing outreach across all channels. See how you can use Regal's AI Decision Node to stay compliant.

Learn how to design AI phone agents that prevent frustration, earn trust, and actually help customers—by getting the voice, logic, and data right from the start.

With the right design and controls, AI agents can be built to deliver empathetic, human-like interactions for all of your routine contact center interactions.

You're not crazy for worrying about AI crashing out of the blue. Here, see why you shouldn't concern yourself over that happening.

Worrying that an AI agent will take too long to respond is not a valid reason not to adopt AI. Here, we'll show you why.

Discover how AI Agents vs. Answering Services stack up and why modern businesses are replacing outdated systems with emotionally intelligent, revenue-driving AI voice agents.

Here's our April 2025 product releases, including the early access period for our AI SMS Agents!

Learn how to build AI agents for beginners with this step-by-step guide. Discover key skills, tools, and no-code AI agent builders to get started today!

When it comes to comparing AI Agents vs. AI Assistants, Siri & Alexa handle simple tasks, but Gen AI Voice Agents—like Regal’s AI Phone Agent—drive real business impact with human-like conversations, automation, and seamless integration.

Choosing a text-to-speech provider for AI voice agents can make or break your contact center’s customer experience. Discover how to evaluate TTS providers and find the best fit for industries like healthcare, insurance, and more.

Discover key KPIs for measuring AI agent success in your contact center. Learn how to track performance, improve efficiency, and optimize AI-driven conversations for better business outcomes.

In this article, we’ll answer the question "What is an AI Voice Agent for CX?" and explore the technology behind AI voice agents, their benefits, real-world use cases, and how they are reshaping customer service across industries.

Introducing Regal's AI Decision Node—a new way to auto-route contacts in journeys based on the context of each customer interaction.

Discover how customer experience journey mapping helps contact center leaders make small tweaks with big impact. Learn dynamic mapping tactics for personalization, optimization, and ROI.

As AI technology continues to evolve, the use cases for AI Voice Agents in contact centers will only increase. By answering these six key questions, you can identify where AI agents fit best today in your contact center and plan for future integrations.

Explore 8 powerful AI Agent use cases for home service companies that drive speed, increase capacity, and create predictable, high-converting customer workflows.

Automate follow-ups, reduce delinquencies, and boost ROI with AI Collections. Discover how Regal’s AI Agents are changing the future of loan servicing.

Discover how AI-based workflow automation and customer journey automation can streamline operations, personalize customer interactions, and boost revenue.

The more lines of communication you open with your customers, the more likely you’re starting the conversation on the right foot. Regal helps you unlock a more unified customer experience in a matter of days. See how.

It’s critical for call center managers to understand how their power dialers work and to measure if they’re performing as intended. With Regal’s new Predictive Dialer, You can do just that, and much more.

Discover how healthcare AI Agents are transforming patient engagement from intake to billing. See 8 powerful use cases driving higher adherence, faster scheduling, and better outcomes.

Discover the game-changing benefits of AI in insurance. Learn how AI Agents improve customer experience, reduce costs, and boost efficiency in claims processing, underwriting, and customer interactions.

Discover effective strategies for phone number inventory management and learn how to maintain a stellar phone number reputation. Explore best practices, expert insights, and innovative solutions to optimize your communication operations.

Not everyone gets excited about buying insurance. Learn how AI Agents improve the experience for policyholders, bring down your cost to serve, improve your response times, and help you get rid of the hold music for good.

AI Agents for Education are transforming student engagement—boosting enrollment, improving retention, and making support more human. Discover 8 game-changing use cases that free up your staff while delivering better student outcomes.

Many contact center leaders still wander through customer journeys as if they're in the Land of Oz. Dive in to see why and how A/B testing is your shortcut to unlocking provably, repeatably, and scalably better CX.

Maximize your AI Voice Agent’s impact with strategic conversational AI testing. Discover 5 must-run A/B tests to optimize engagement, refine responses, and drive better business outcomes.

Regal is officially one of Forbes America’s Best Startup Employers 2025, ranking #164 out of 500. This recognition is a testament to our incredible team, our innovative work culture, and our unwavering commitment to advancing AI technology.

Here's our February 2025 product releases, including live progressive dialer performance measurement, support for Outlook signatures, and some new API endpoints for better data access!

AI in education is helping to streamline admissions, automate student engagement, and enhance higher ed outreach. Discover key education technology trends to boost enrollment and learn why automated student engagement tools are the future.

Here's our January 2025 (and last December's) product releases, including user profile URLs, deleting unintentional contacts, and early access to our Outlook integration!

Regal’s Q1 2025 product roadmap brings AI Agents, Intelligent Orchestration, and Enterprise Functionality to the contact center. Discover what’s coming next!

Discover how AI Agent Assist transforms CX by boosting agent efficiency and customer satisfaction. Get real-time insights, automate tedious tasks, and empower your team to drive revenue.

Discover how AI in customer experience can revolutionize your contact center. Learn to replace legacy tools, scale personalized outreach, and drive better outcomes with modern CX platforms like Regal.ai.

Learn how to create a personalized customer experience using AI and automation. Discover actionable steps to grade your CX, expert insights, and strategies for 2025.

Explore the ethics of AI agents and the impact of AI agent disclosure timing on customer trust. Learn best practices for balancing transparency and performance in AI-powered customer interactions.

Discover the 2025 contact center automation trends and tools to help you grow. Learn how AI-powered tools and best practices can enhance efficiency, customer experience, and cost savings.

Build your own data model and keep your agents in one tool with Regal Custom Objects.