Regal — AI AGENTS. Right on cue.
We founded Regal to help enterprises realize the power of AI Agents.
While at Angi (NASDAQ: ANGI), our contact center team used legacy contact center software that limited us to "low-touch low-cost" inbound and outbound strategies like hiding the phone number, deflecting inbound to deterministic bots, leaving customers on hold, and using outbound dialers that spammed customers. While it saved money, it led to unhappy customers and bad business outcomes.
We built Regal to create a better option for enterprises. Today we are the definitive AI Agent Platform for the next generation of enterprises. Our mission is to help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time. And the best part—our innovative platform makes it easier and less expensive than ever before, and our white-glove support can get you live asap.
We are proud that millions of consumers each month engage with their favorite brands through Regal—leading to a cumulative $5B in revenue driven through improved customer acquisition, sales, support and retention.
And we are committed to continuing investment in Agentic AI to help our customers drive more high-touch, cost-efficient interactions. In fact, based on the success we are seeing, we believe that by 2035 the majority of contact center interactions will be handled by AI.
Join us,
— Alex & Rebecca, Co-Founders
Voice is dead
Alive
When self-serve fails to get you what you need, what channel would you prefer a business use to engage with you?
Based on May 2020 survey of 550 respondents.
The values we live by
Customers are royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast execution wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth mindset
Your learning curve should be as steep as the company’s growth curve.
Data beats
opinion
opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the
journey
journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Meet our investors
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Headlines we've made
CX NETWORK: VIBE CODING IN CX — WHAT YOU NEED TO KNOW
Engineering and CX teams are the earliest movers with AI coding agents, and the reason is simple: both are cost centers where every efficiency goes straight to the bottom line. Regal CEO Alex Levin on how companies are using AI to do more with the same team rather than cutting headcount.
IT BREW: AI INTEGRATION LEADS TO TECH FRICTION — A CONTINUING CHALLENGE FOR IT PROS
AI deployment is adding complexity to enterprise tech stacks, and the promised productivity gains aren't always materializing. Regal CEO Alex Levin explains why the real challenge isn't AI itself — it's that organizations are being forced to rethink how they measure leverage and output per employee.
NO JITTER: BEFORE ORCHESTRATION, THE HIDDEN WORK OF CLEANING UP DUPLICATE AUTOMATION
IVRs, chatbots, RPA workflows, and AI assistants frequently operate in silos, creating conflicting decisions and customer frustration. Regal CEO Alex Levin shares why orchestration only succeeds after those redundancies are addressed.
Alex Levin on TechStrong: Why AI Customer Calls Are Better Than You Think
Mike Vizard talks with Alex Levin, CEO and Co-Founder of Regal, about why generative AI voice agents are beginning to transform customer service and contact center operations. Levin explains how modern AI agents differ from IVRs and IVAs by holding full conversations, accessing customer data, resolving issues,
Businesswire: Who Let the Dogs Out? Regal.ai Showcases Voice AI with Experiential Campaigns 'AI Dog Hotline' and 'The Voice of AI'
The AI Dog Hotline and The Voice of AI have generated five million impressions in just three months. The campaigns confirm the remarkable sophistication, human-likeness, and customizability of Regal’s voice AI technology.
TaskUs: TaskUs Accelerates Agentic AI-Powered Customer Experience with Strategic Partnerships with Decagon and Regal
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal.
Forbes: Inside The Race To Bring High-Consideration Industries Online—And The Importance Of B2C Sales
It’s early innings, but I suspect that consumers will continue to push high-consideration industries online at lightning speed, and brands will need to move from old contact centers and CRM technology to a new generation of tools to keep up with customer expectations.
Forbes: On CRM: Regal.io Elegantly Solves One Problem, But Not My Problem...Yet
The best companies want to know when a customer has a question or when a problem is happening so they can engage immediately, and not later when frustration has grown and a customer may be lost to a competitor. From a service perspective, this is powerful. From a B2C perspective, it could significantly increase conversions.
Treat your customers like royalty
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