Engineering and CX teams are the earliest movers with AI coding agents, and the reason is simple: both are cost centers where every efficiency goes straight to the bottom line. Regal CEO Alex Levin on how companies are using AI to do more with the same team rather than cutting headcount.

AI deployment is adding complexity to enterprise tech stacks, and the promised productivity gains aren't always materializing. Regal CEO Alex Levin explains why the real challenge isn't AI itself — it's that organizations are being forced to rethink how they measure leverage and output per employee.

IVRs, chatbots, RPA workflows, and AI assistants frequently operate in silos, creating conflicting decisions and customer frustration. Regal CEO Alex Levin shares why orchestration only succeeds after those redundancies are addressed.

Regal co-founder and CEO Alex Levin is among the industry leaders IT Brew tapped for a piece on how AI coding tools are creating as much friction as they remove. See what he had to say.

Regal AI Agents Hit 500m Calls Milestone as Voice AI Moves from Automation to Customer Growth

Mike Vizard talks with Alex Levin, CEO and Co-Founder of Regal, about why generative AI voice agents are beginning to transform customer service and contact center operations. Levin explains how modern AI agents differ from IVRs and IVAs by holding full conversations, accessing customer data, resolving issues,

Most companies don't have a single authoritative source of customer truth, and AI agents are making that fragmentation impossible to ignore. Regal CEO Alex Levin shares what it takes to build AI that actually knows your customer.

Regal is redefining what's possible in voice support by combining AI-powered agents with intelligent routing to make customer service both massively scalable and meaningfully smarter.

Voice AI has crossed a critical threshold—agentic voice technology is now sophisticated enough for broad enterprise adoption, with companies like Regal leading the charge.

Always-on voice AI is transforming the customer experience by replacing frustrating IVR systems with intelligent, responsive agents that build lasting customer loyalty.

eHealth, a private online health insurance marketplace specializing in Medicare Advantage, used Regal to handle the surge of calls during annual open enrollment—replacing the need to rapidly hire and train hundreds of seasonal agents.

AI is revolutionizing customer service by enabling bots to communicate with increasingly natural-sounding voices, potentially eliminating the need for traditional hold music.

AI is proving it can do more than reduce costs—by enabling faster, smarter customer interactions, it's also becoming a meaningful driver of sales growth.

Voice AI agents are rapidly maturing and, by 2030, will handle the majority of customer service interactions—making the dreaded 'please hold' a relic of the past.

Regal Voice Inc. today announced the launch of Copilot, which will allow companies to build and deploy artificial intelligence voice agents that self-improve over time without the hassle of prompting

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

The AI Dog Hotline and The Voice of AI have generated five million impressions in just three months. The campaigns confirm the remarkable sophistication, human-likeness, and customizability of Regal’s voice AI technology.

TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal.

Regal, which develops purpose-built AI agents for call centers, believes 90% of interactions in contact centers are going to be AI-led over the next ten years, Greene said.

Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers.

It’s early innings, but I suspect that consumers will continue to push high-consideration industries online at lightning speed, and brands will need to move from old contact centers and CRM technology to a new generation of tools to keep up with customer expectations.

The best companies want to know when a customer has a question or when a problem is happening so they can engage immediately, and not later when frustration has grown and a customer may be lost to a competitor. From a service perspective, this is powerful. From a B2C perspective, it could significantly increase conversions.

Regal.io, the outbound phone and SMS sales solution, announced today that it has raised $38.5 million in Series A funding led by Emergence Capital.

Regal.io has built an event-driven customer engagement platform that enables brands’ sales teams to communicate with their customers through branded calls and SMS.