SMS AI Agents
Transform your customer experience with AI agents that feel human. Scale sales and support — without adding headcount.
CREATE DELIGHTFUL EXPERIENCES
Your team wants to give every customer personal attention — but they’re busy, and 40% of messages come in when they’re offline. Regal’s AI SMS Agents respond instantly, resolve common inquiries, and keep customers engaged until your team can step in, so no one feels ignored, and every interaction builds trust.
Build Loyalty with Every Message
Turn every touchpoint into a personalized experience. Experiment with timing, tone, and content using native A/B testing and customizable agent styles, then leverage insights on sentiment and conversation trends to boost conversion, service quality, and customer satisfaction.
frequently Asked Questions
How do Regal’s 24/7 AI SMS Agents work?
When a customer texts in, Regal’s AI instantly identifies intent and responds with the right next message — whether that’s answering a question, qualifying a lead, or booking a meeting. If the customer doesn’t reply, the AI automatically follows up with personalized nudges to keep the conversation moving.
What industries benefit most from AI SMS agents?
AI SMS Agents deliver strong results across industries where speed, personalization, and follow-up matter most including healthcare, financial services, insurance, home services, and education. Any business that relies on timely outreach or high-volume customer conversations can benefit from Regal’s instant, personalized SMS engagement.
Will customers know they aren't talking to a human?
Probably not. Our Conversational AI is designed to respond in a professional, yet natural way, and if a customer ever responds with something the AI doesn’t understand, we have specialists that step in to assist, further training our language model.
What does the implementation process look like?
Our team partners with you from day one to define the right use cases, build and test your agent, and launch with full monitoring in place. Alongside our self-serve platform, you’ll be paired with a Forward Deployed Engineer skilled in prompt design, context engineering, and evaluation playbooks, ensuring your AI performs reliably and keeps improving after launch.
Do you train your models on my customers’ data?
No, Regal does not train proprietary models. Instead, we integrate securely with leading LLM providers like OpenAI, Anthropic, and Gemini under strict agreements that prohibit training on your data. Your customer information remains private and protected at all times.
How do qualified leads get back to my sales agents?
Once a lead meets your routing criteria, Regal automatically syncs the conversation back to your CRM (Salesforce, HubSpot, Zendesk, Kustomer, or via webhook) or your calendar tools for appointment booking. Many teams also transfer live SMS threads directly to sales or support agents for a seamless customer experience.
