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AI Agents act independently making decisions and taking actions via API calls, workflows, or system integrations.
Better Customer Support. Powered by Regal AI Agents.
Finally, AI Agents that perform customer support as well as humans—at a fraction of the cost.
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Regal drives 10M+ ROI-positive conversations a month
Don’t just read about it. Talk to Regal’s AI Agent now.
Watch How Regal Automates Customer Support at Scale
How to use AI to transform your Customer Support
Regal transforms customer support from end to end using AI Agents that plug into your data, understand customer intent in real time, and take action with precision.
Autonomous Task Execution
Scalable Automation
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Proven Use Cases for AI Agents
Tier 1 Support
Automate responses to common customer questions and requests.
Proactive Outreach
Initiate conversations for onboarding, feedback, and re-engagement.
Troubleshooting
Guide customers through troubleshooting and problem-solving.
AI Recommendations
Offer tailored product or service suggestions.
Customer Feedback Collection
Gather customer insights through automated surveys and feedback requests.
IVR
Replacement
Provide round-the-clock assistance without human agent limitations.
AI Support Automation by industry
Healthcare
Patients expect care, not hold music. Regal’s AI Agents automate common support tasks like benefit verification, appointment follow-ups, and prescription refill requests, while staying fully HIPAA-compliant. Free up staff to focus on high-touch care, while AI handles the rest with precision and empathy.
INSURANCE
From policy questions to claims updates, Regal’s AI Agents manage millions of customer conversations reducing wait times, call volumes, and operational costs. During high-volume periods, you’ll never miss a call or a conversion opportunity.
Banking and Lending
Regal’s AI Agents resolve common service requests like account balance inquiries, payment issues, and loan status updates without human involvement. Replace outdated IVRs with dynamic, conversational flows. Use proactive AI outreach to re-engage inactive customers or follow up on missing documents. Every call is secure, auditable, and handled to your spec.
Education
Regal’s AI Agents handle inquiries across admissions, financial aid, and campus services, guiding students through onboarding, and academic services like tutoring. They can also respond to requests about missing documents or next steps in real time. Available 24/7, multilingual, and FERPA-aware, they ensure no student is left waiting.
Home Services
No more missed voicemails or unreturned calls. Regal’s AI Agents instantly respond to service and scheduling/rescheduling requests, answer FAQs about pricing or availability, and provide real-time updates about job status or technician arrival across voice and text. Your calendar stays full, your customers stay informed.
Retail
Regal’s AI Agents manage high-frequency tasks like tracking updates, return requests, and product questions—freeing your team to handle complex issues. Turn inbound IVRs into intelligent agents that get customers what they need instantly. After the call, follow up with SMS for feedback, restock alerts, or re-engagement. One agent, built for the full support lifecycle.
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Seamless Integration
Regal was built to work with your existing data and telephony infrastructure, not against it. Our AI Agents integrate directly with your current CRMs, data warehouses, contact center tools, and internal systems through secure APIs and native connectors. Whether you're running Salesforce, HubSpot, or proprietary platforms, there’s no need to rip and replace.
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Safe and secure
Our enterprise-ready platform is designed for privacy, security, and compliance.
Our agreements with LLM partners prevent them from training on your data or storing your data.
FAQs for Automating Customer Support
1. What exactly are AI Agents, and how do they automate customer support?
Unlike basic bots or IVR, these agents use generative AI to have natural conversations, understand intent, take action, and handle complex workflows in real time.
At Regal, our AI Agents are built to think like your best reps and work like your best software. They can:
- Talk to customers using natural language (voice or SMS)
- Make decisions on the fly
- Complete tasks end-to-end through API calls, workflows, and system integrations
Whether it's qualifying a lead or resolving a support issue, Regal AI Agents automate customer support at scale without sacrificing quality.
At Regal, our AI Agents are built to think like your best reps and work like your best software. They can:
- Talk to customers using natural language (voice or SMS)
- Make decisions on the fly
- Complete tasks end-to-end through API calls, workflows, and system integrations
Whether it's qualifying a lead or resolving a support issue, Regal AI Agents automate customer support at scale without sacrificing quality.
2. What specific customer support tasks can AI Agents automate?
Think repeatable, rules-based, and high-volume. That’s the sweet spot. Our AI Agents excel at:
- Answering general FAQs like benefit coverage, order status, store hours, or return policies
- Responding to appointment-related requests, such as a customer calling to reschedule, cancel, or confirm a booking
- Providing real-time updates on claim status, technician arrival, or service progress
- Resolving account-related issues like payment errors, login problems, or loan inquiries
- Guiding users who reach out with onboarding questions, helping them complete setup steps or understand next actions
- Answering inquiries about missing documents, such as “Did you get my proof of income?” or “What else do I need to submit?”
- Triaging support requests when a customer doesn’t know where to go, and routing them to the right queue or licensed agent
- Handling after-hours or high-volume spikes, so no customer interaction is dropped or delayed
- Escalating complex inbound issues that require a human touch, with full context captured for faster resolution
In highly regulated industries, Regal AI Agents are smart enough to handle compliance-heavy tasks like Medicare qualification or finance intake then seamlessly hand off to a human when needed. It’s about saving your agents for the moments that truly matter.
- Answering general FAQs like benefit coverage, order status, store hours, or return policies
- Responding to appointment-related requests, such as a customer calling to reschedule, cancel, or confirm a booking
- Providing real-time updates on claim status, technician arrival, or service progress
- Resolving account-related issues like payment errors, login problems, or loan inquiries
- Guiding users who reach out with onboarding questions, helping them complete setup steps or understand next actions
- Answering inquiries about missing documents, such as “Did you get my proof of income?” or “What else do I need to submit?”
- Triaging support requests when a customer doesn’t know where to go, and routing them to the right queue or licensed agent
- Handling after-hours or high-volume spikes, so no customer interaction is dropped or delayed
- Escalating complex inbound issues that require a human touch, with full context captured for faster resolution
In highly regulated industries, Regal AI Agents are smart enough to handle compliance-heavy tasks like Medicare qualification or finance intake then seamlessly hand off to a human when needed. It’s about saving your agents for the moments that truly matter.
3. What benefits can businesses expect from automating customer support with AI Agents?
The upside is massive. With Regal AI Agents, you can expect:
Human-level performance: AI that performs as well as and in many cases, better than humansLower costs: Automate repetitive tasks without hiring more people
Higher efficiency: Free up your best agents for complex work
Faster response times: Say goodbye to long hold times
24/7 availability: AI never takes a break
Better CX: Deliver personalized interactions powered by real-time data
Scalability: Handle 10 or 10,000 calls—your AI won’t blink
Customers using Regal see real outcomes like 4x speed to lead, 2x conversions, 90%+ containment, and up to 80% cost reduction. This is what turning your contact center into a revenue engine looks like.
Human-level performance: AI that performs as well as and in many cases, better than humansLower costs: Automate repetitive tasks without hiring more people
Higher efficiency: Free up your best agents for complex work
Faster response times: Say goodbye to long hold times
24/7 availability: AI never takes a break
Better CX: Deliver personalized interactions powered by real-time data
Scalability: Handle 10 or 10,000 calls—your AI won’t blink
Customers using Regal see real outcomes like 4x speed to lead, 2x conversions, 90%+ containment, and up to 80% cost reduction. This is what turning your contact center into a revenue engine looks like.
4. How do AI Agents interact with customers, and how “human” are they?
Regal’s AI Agents are designed to feel real. Like… scary good real.
- They let customers speak naturally, interrupt, change topics, or ask questions midstream
- They respond instantly—with super low latency
- They speak 30+ languages and hundreds of accentsThey stay calm, polite, and on-message—even when things get heated
Unlike human agents, they never get tired, flustered, or sick. And with continuous refinement and performance monitoring built-in, they only get better over time.
- They let customers speak naturally, interrupt, change topics, or ask questions midstream
- They respond instantly—with super low latency
- They speak 30+ languages and hundreds of accentsThey stay calm, polite, and on-message—even when things get heated
Unlike human agents, they never get tired, flustered, or sick. And with continuous refinement and performance monitoring built-in, they only get better over time.
Treat your customers like royalty
Ready to see Regal in action?
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