Chat AI Agents
Transform your in-app customer experiences with AI agents that feel human. Ditch the chatbot and elevate every interaction with generative AI.
DELIGHT WITH EVERY INTERACTION
Every chat is an opportunity to build trust… or lose it. Regal’s AI Chat Agents deliver instant, personalized responses that capture intent in the moment — answering questions, guiding next steps, and ensuring every conversation drives resolution, conversion, or retention.
Turn Conversations Into Insights
Every in-app exchange is a chance to learn more about your customers. Regal’s AI captures key details from chats and forms to enrich profiles, qualify prospects, and surface intent signals. Built-in A/B testing, sentiment tracking, and analytics reveal what messages and experiences drive engagement and conversion.
frequently Asked Questions
How do Regal’s 24/7 AI Chat Agents work?
Regal provides an embeddable chat widget (via JavaScript tag) or an SDK for deeper integration into your app or website. You can assign any AI Agent to that widget and configure when it should engage. Once live, customers can move seamlessly between messaging and voice, and Regal’s AI will respond on the relevant channel, maintaining a continuous, natural conversation.
What industries benefit most from AI Chat agents?
AI Chat Agents deliver the greatest impact in industries with high-touch customer engagement such as financial services, healthcare, insurance, home services, and education. Any business that provides real-time in-app support or pre-sale guidance benefits from Regal’s ability to deliver instant, personalized chat experiences that convert.
Will customers know they aren't talking to a human?
Probably not. Regal’s AI Chat Agents are designed to sound natural and context-aware, adapting tone and phrasing to match your brand. If a customer message falls outside the AI’s scope, the chat transitions seamlessly to a live agent — all without losing context or history.
What does the implementation process look like?
Our team partners with you from day one to define the right use cases, build and test your agent, and launch with full monitoring in place. Alongside our self-serve platform, you’ll be paired with a Forward Deployed Engineer skilled in prompt design, context engineering, and evaluation playbooks, ensuring your AI performs reliably and keeps improving after launch.
Do you train your models on my customers’ data?
No, Regal does not train proprietary models. Instead, we integrate securely with leading LLM providers like OpenAI, Anthropic, and Gemini under strict agreements that prohibit training on your data. Your customer information remains private and protected at all times.
How do qualified leads get back to my sales agents?
Once a lead meets your routing criteria, Regal automatically syncs the conversation back to your CRM (Salesforce, HubSpot, Zendesk, Kustomer, or via webhook) or your calendar tools for appointment booking. Many teams also transfer live SMS threads directly to sales or support agents for a seamless customer experience.
