AI AGENTS
For BPOs

Regal is the AI Agent Platform built for customer experience and outsourcing leaders. Empower your teams to deliver faster, higher-quality customer interactions across every client program — support, sales, and operations — while reducing costs and agent load.

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+1 (954) 539-8873

Home Services

Renter Skipping Apartment Cleanings

66% Retention Rate

21-year old Female Renter from Manhattan Who Skipped Last 3 Bi-weekly Cleanings.

Agent Goal:

Retain At-Risk Customer

+1 (332) 286-1994

Education

Student Did Not Finish Graduate Course Sign Up

44% Conversion Rate

30-year-old signed up for a graduate course, but did not complete signup.

Agent Goal:

Assess Interest, Qualify, and Offer Discount

+1 (332) 286-3527

Hospitality

Traveler Exploring All-Inclusive Resort in St. Lucia

88% Containment Rate

45 year old woman has questions about amenities, food and activities before booking her hotel.

Agent Goal:

Answer Questions About Resort and Collect Info for Hotel Reservation

5624345562

Ecommerce

Customer Calling Into Support Line

90% Containment Rate

55-year old Male Customer calling into a retail customer support line to fix issues with his electronics purchase.

Agent Goal:

Triage Support Issue and Route to the Proper Department

+1 (332) 286-2976

Healthcare

Patient Receiving Confirmation Call to Prep for Surgery

96% Satisfaction Rate

38 year old mom having abdominal surgery tomorrow.

Agent Goal:

Remind and Prep Patient for Surgery

+1 (332) 529-8501

Financial Services

Graduate Looking to Refinance

58% Appointment Set Rate

22 year old college grad from New York looking to refinance and consolidate their student loans.

Agent Goal:

Qualify Prospect and Book Time with Agent

+1 (954) 738-5348

Insurance

Customer Abandons Life Insurance Application

96% Satisfaction Rate

50 year old starts life insurance application online, but abandons mid-way through and hasn’t revisited in 1 week.

Agent Goal:

Assess Qualifications and Offer Delayed Payment Incentive

+1 (954) 645-7395

Home Services

Moving Service Buyer

35% Conversion Rate

35-year old from California Who Just Booked Cross-Country Moving Service.

Agent Goal:

Upsell to Insurance and Packing Services

2137571282

Ecommerce

Prospect Seeking Personal Shopper

55% Transfer Rate

45-year old Female Customer from California who wants concierge services from her favorite luxury brand

Agent Goal:

Qualify Prospect and Transfer to Sales Agent

+1 (954) 539-9637

Tax & Legal

Driver in Car Accident Pursuing Legal Action

44% Appointment Set Rate

60 year old driver reaches out after car accident to see if they can pursue legal action against the other driver.

Agent Goal:

Assess Legal Action Needed and Schedule Time with Attorney

97%

CONTAINMENT RATE

80%

REDUCTION IN COST TO SERVE

0 SEC

TIME TO ANSWER

4X

FASTER SPEED-TO-LEAD

REGAL AI AGENTS FOR BUSINESS PROCESS OUTSOURCING

Scale client programs, improve KPIs, and reduce handle times all at a fraction of the cost of adding new agents.

ALWAYS AVAILABLE FOR YOUR Clients' CUSTOMERS

No more missed calls or long queues. Regal’s AI Agents ensure every inbound inquiry, support ticket, or sales lead is answered immediately even after hours or during peak volume.

AI IS BETTER

Our AI Agents for BPOs score over 90% CSAT surveys and get better with every interaction. They learn from every conversation, adapting to your scripts, tone, and client requirements.

automate your CALLs

From lead qualification and appointment setting to billing inquiries and support triage, Regal AI Agents automate the repetitive workflows that slow down live teams, freeing agents for higher-value interactions.

BUILD AND REFINE YOUR AI AGENT

Design and deploy custom AI Agents for each client program from Regal’s Agent Builder. Test new scripts with built-in A/B testing, monitor performance, and continuously optimize conversations.

How regal works

Get started with one AI Agent or power your entire BPO operation with a blend of Regal AI Agents and live agents for maximum efficiency.

Feels Human

Finally AI Agents for Outsource Providers that let your client’s customers speak naturally, interrupt, and change topics. AI Agents for BPOs never get annoyed or quit, respond with super low latency, and speak over 30 languages fluently in hundreds of accents.

Learn About Our AI Agents

MAKE AI AGENTS YOUR OWN

Use real time customer data to personalize each conversation. We seamlessly connect with your existing call center and CRM software so you can get started immediately. Automate client customer interactions with our drag-and-drop orchestration, and refine every interaction with our native A/B testing.

Learn About Our A/B Testing

Operates Like Software

Handle more volume on the fly and eliminate hold times and waiting rooms forever. Customize and refine your AI Agents to fit any BPO use case from tech support to outbound collections. Best of all, you only have to teach them once.

See AI Agent Pricing

ALWAYS KNOW WHAT’S HAPPENING

Set goals for every agent, monitor live conversations, and use post-call Conversation intelligence (transcription, sentiment, summary, disposition, key words) and automated quality assurance to see what’s happening on every call.

Learn About Our Convo Intelligence