AI AGENTS
For BPOs
Regal is the AI Agent Platform built for customer experience and outsourcing leaders. Empower your teams to deliver faster, higher-quality customer interactions across every client program — support, sales, and operations — while reducing costs and agent load.
97%
CONTAINMENT RATE
80%
REDUCTION IN COST TO SERVE
0 SEC
TIME TO ANSWER
4X
FASTER SPEED-TO-LEAD
REGAL AI AGENTS FOR BUSINESS PROCESS OUTSOURCING
Scale client programs, improve KPIs, and reduce handle times all at a fraction of the cost of adding new agents.
ALWAYS AVAILABLE FOR YOUR Clients' CUSTOMERS
No more missed calls or long queues. Regal’s AI Agents ensure every inbound inquiry, support ticket, or sales lead is answered immediately even after hours or during peak volume.
AI IS BETTER
Our AI Agents for BPOs score over 90% CSAT surveys and get better with every interaction. They learn from every conversation, adapting to your scripts, tone, and client requirements.
automate your CALLs
From lead qualification and appointment setting to billing inquiries and support triage, Regal AI Agents automate the repetitive workflows that slow down live teams, freeing agents for higher-value interactions.
BUILD AND REFINE YOUR AI AGENT
Design and deploy custom AI Agents for each client program from Regal’s Agent Builder. Test new scripts with built-in A/B testing, monitor performance, and continuously optimize conversations.
How regal works
Get started with one AI Agent or power your entire BPO operation with a blend of Regal AI Agents and live agents for maximum efficiency.
MAKE AI AGENTS YOUR OWN
Use real time customer data to personalize each conversation. We seamlessly connect with your existing call center and CRM software so you can get started immediately. Automate client customer interactions with our drag-and-drop orchestration, and refine every interaction with our native A/B testing.
Safe and secure
Our enterprise-ready platform is designed for privacy, security, and compliance.
Our agreements with LLM partners prevent them from training on your data or storing your data.
OMNICHANNEL OMNI-AGENTS
Build once, deploy in every channel.
VOICE
Connect using WebRTC, calls, agentless calls, and ringless voicemail.
Messaging
Send and receive SMS (and MMS) in a 1:1 conversation and send a marketing blast to en entire segment.
digital
Available via email, webchat, or any text-based chat to give your customers unified conversation no matter the channel.
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Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
