AI AGENTS For BPOs

Regal is the AI Agent Platform built for customer experience and outsourcing leaders. Empower your teams to deliver faster, higher-quality customer interactions across every client program — support, sales, and operations — while reducing costs and agent load.

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+1 (332) 286-2531

Insurance

Home Insurance Seeker

66% Transfer Rate

40-year old Homeowner from Florida looking for Home Insurance.

Agent Goal:

Qualify to Decide to Connect to Licensed Agent

4245819203

Ecommerce

Customer Has an Overdue Payment on Subscription

44% Collection Rate

28-year old Female Customer from New York who has an outstanding payment on her beauty box subscription

Agent Goal:

Collect Payment from Customer

+1 (332) 699-6737

Healthcare

Prospect Seeking Elder Care for Their Parent

66% Transfer Rate

55 year old New Yorker wants to arrange elder care for their mom.

Agent Goal:

Qualify and Transfer to a Family Advisor

+1 (954) 738-5348

Insurance

Customer Abandons Life Insurance Application

96% Satisfaction Rate

50 year old starts life insurance application online, but abandons mid-way through and hasn’t revisited in 1 week.

Agent Goal:

Assess Qualifications and Offer Delayed Payment Incentive

+1 (954) 645-7395

Home Services

Moving Service Buyer

35% Conversion Rate

35-year old from California Who Just Booked Cross-Country Moving Service.

Agent Goal:

Upsell to Insurance and Packing Services

2137571282

Ecommerce

Prospect Seeking Personal Shopper

55% Transfer Rate

45-year old Female Customer from California who wants concierge services from her favorite luxury brand

Agent Goal:

Qualify Prospect and Transfer to Sales Agent

+1 (332) 286-3696

Healthcare

Patient Has An Overdue Dentist Appointment

96% Satisfaction Rate

32 year old patient has failed to schedule a teeth cleaning appointment due 2 months ago.

Agent Goal:

Reschedule Overdue Dentist Appointment

+1 (332) 286-4221

Tax & Legal

Customer's Card Declines on Tax Services

60% Retention Rate

44 year old signs up for online tax management services, but credit card on file is declined and customer hasn’t logged in since tax season.

Agent Goal:

Retain At-Risk Customer and Extend Their Membership

5624345562

Ecommerce

Customer Calling Into Support Line

90% Containment Rate

55-year old Male Customer calling into a retail customer support line to fix issues with his electronics purchase.

Agent Goal:

Triage Support Issue and Route to the Proper Department

+1 (954) 737-2283

Financial Services

Homeowner Looking for Loans

62% Appointment Set Rate

45 year old homeowner looking to take out a loan to build an extension on their home.

Agent Goal:

Qualify Prospect and Book Time with Agent

97%

CONTAINMENT RATE

80%

REDUCTION IN COST TO SERVE

0 SEC

TIME TO ANSWER

4X

FASTER SPEED-TO-LEAD

REGAL AI AGENTS FOR BUSINESS PROCESS OUTSOURCING

Scale client programs, improve KPIs, and reduce handle times all at a fraction of the cost of adding new agents.

ALWAYS AVAILABLE FOR YOUR Clients' CUSTOMERS

No more missed calls or long queues. Regal’s AI Agents ensure every inbound inquiry, support ticket, or sales lead is answered immediately even after hours or during peak volume.

AI IS BETTER

Our AI Agents for BPOs score over 90% CSAT surveys and get better with every interaction. They learn from every conversation, adapting to your scripts, tone, and client requirements.

automate your CALLs

From lead qualification and appointment setting to billing inquiries and support triage, Regal AI Agents automate the repetitive workflows that slow down live teams, freeing agents for higher-value interactions.

BUILD AND REFINE YOUR AI AGENT

Design and deploy custom AI Agents for each client program from Regal’s Agent Builder. Test new scripts with built-in A/B testing, monitor performance, and continuously optimize conversations.

How regal works

Get started with one AI Agent or power your entire BPO operation with a blend of Regal AI Agents and live agents for maximum efficiency.

Feels Human

Finally AI Agents for Outsource Providers that let your client’s customers speak naturally, interrupt, and change topics. AI Agents for BPOs never get annoyed or quit, respond with super low latency, and speak over 30 languages fluently in hundreds of accents.

Learn About Our AI Agents

MAKE AI AGENTS YOUR OWN

Use real time customer data to personalize each conversation. We seamlessly connect with your existing call center and CRM software so you can get started immediately. Automate client customer interactions with our drag-and-drop orchestration, and refine every interaction with our native A/B testing.

Learn About Our A/B Testing

Operates Like Software

Handle more volume on the fly and eliminate hold times and waiting rooms forever. Customize and refine your AI Agents to fit any BPO use case from tech support to outbound collections. Best of all, you only have to teach them once.

See AI Agent Pricing

ALWAYS KNOW WHAT’S HAPPENING

Set goals for every agent, monitor live conversations, and use post-call Conversation intelligence (transcription, sentiment, summary, disposition, key words) and automated quality assurance to see what’s happening on every call.

Learn About Our Convo Intelligence