Data is only useful if you can actually use it. Regal lets you pull in first-party data from every source—CRM events, call outcomes, customer interactions—into fully customizable dashboards. Track agent performance using detailed reporting of their outreach volume, conversion rates, and time spent talking directly to customers. See the exact metrics that matter to your business in real time.
Analytics & Reporting
Unlock better decisions and more revenue from your CX data.
Use Regal's customer experience analytics to centralize your first-party data, integrate better testing, and unlock insights that directly impact revenue, retention, and CSAT/customer satisfaction.
Use Regal's customer experience analytics to centralize your first-party data, integrate better testing, and unlock insights that directly impact revenue, retention, and CSAT/customer satisfaction.
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Regal drives 3,500,000+ ROI-positive conversations a month
"I love digging through endless spreadsheets to find what works!"
- Said No Agent Ever
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Ankit Kumar
Director of Data and Platform, Guitar Center
"Regal's platform is so much easier to work with and allows us to personalize so much of our customer experience. Unlike with other platforms, it doesn't take us forever to get something spun up and deployed."
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Katherine Martinell
Director of Medical Operations, Ro
"Since moving onto Regal, we've been able to streamline patient engagement, capture the data we need to shape strategy, and most importantly, sign up more patients. Regal completely transformed how we do things at Ro."
Peter James
Head of Growth, Carda Health
"My team is so much more productive with Regal. We've seen huge increases in conversions and engagement. On top of this, Regal's support is unmatched. We're not just more efficient, we're delivering a better experience for every prospective patient."
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Eric Hauser
Chief Technology Officer, Cadence
"We have a large volume of patients to reach out to, get them to engage, and explain the benefits of the program. All patients are different – we need a solution to do that outreach at scale and respectfully. Regal's AI Agents empowers us to personalize and automate all of that outreach."
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James Eaker
Regional Manager, Toyota Auto Insurance
"We are really happy with Regal - both in terms of its impact on our business performance and how fast the team moves and their level of personalized support."
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Micah Metcalf
CEO, Legacy Family Life
"Regal is exactly what we were looking for in a partner. Regal made us much more effective and efficient at engaging with customers who are looking for the right life insurance partner."
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Maggie Vetrovsky
Director of Sales, Embrace Pet Insurance
"Ava, our Regal AI Phone Agent, has been key in driving much more productivity and efficiency through our call center. We're automating a significant amount of tasks away from our human agents and saving them for high-touch situations, while our customers are just as happy to talk with Ava as they would with anyone from our team. For anyone who's exploring how AI can help their call center, I highly recommend Regal!"
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Justin Pagan
Director of Global Enrollment, Coursera
"No other vendor is as invested in our success as Regal is. The platform is great, but the partnership is even better."
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Celeste Martinelli
Chief Operations Officer, AllCampus
“We are pleased with our partnership. We truly believe Regal is the right solution for us to help transform our operations, and we like it when our partners are winning in business too!"
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Patrick Green
VP of Enrollment Strategy, Collegis
"The Regal team has a unique focus on business goals, not just features for the sake of it. They understood our complex business model and prioritized features that have made our program more successful"
Niraj Patel
COO and Co-Founder, LiveEasy
"We've been able to make immediate and impactful improvements to our business with Regal. We're performing better than ever and it's thanks to the insights and AI tools that Regal has given us"
Eric Peschke
VP of Marketing, Zintex
"We're big fans of Regal and how it makes our agents jobs a lot easier. We broke appointment records after the first six months!"
Bruce Davidson
Director of Client Services, Clancy
“AI has changed how we do things. Before, we had to roll the dice with other call centers, which obviously had varying results. AI Agents have been nothing but consistent and reliable, I don’t think we’ll ever offshore our calls again.”
James Hummer
VP of Sales, Ethos
“Regal’s AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.”
Robby Romance
Director, Strategic Partnerships, HealthBird
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance
"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Kevin Heung
VP Performance Marketing, SoFi
"We've seen answer rates go up and success with Regal that delivers strong returns we can truly measure."
Jacques Rojahn
Head of Sales, Career Karma
"With Regal.io's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."
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William Lucas
Senior Manager, Club Z!
"Regal.io instantly doubled our answer rates and improved sales productivity. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
Scott Chesrown
Co-Founder & COO, Perry Health
"Regal instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use Regal's AI-powered tools to personalize, measure and optimize the experience for each customer."
Leila Kutler
Senior Director, Strategy & Growth, Angi
"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."
Manuj Goyal
Product Manager, The Farmer's Dog
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
Own Every Customer Insight – Stop Guessing and Start Acting
Disconnected metrics. Old data. Insights that arrive too late to act. This is the reality of legacy reporting tools, leaving your team flying blind and your customers frustrated.
With Regal’s customer experience analytics, get real-time reporting that integrates with your systems and lets you pivot your CX strategy instantly.
With Regal’s customer experience analytics, get real-time reporting that integrates with your systems and lets you pivot your CX strategy instantly.
Turn Siloed Data into Actionable Dashboards
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Seamless Data Flow Across Your Contact Center
Analytics shouldn’t be separate from execution. Regal doesn’t just centralize data; it integrates it directly into your contact center workflows. Your team can see customer histories, track agent performance, and act on insights — all within the same interface. No toggling between tools, no wasted time.
Layer in Testing for Smarter Decisions
Why guess when you can test? Regal’s built-in A/B testing tools integrate seamlessly with your customer experience analytics, allowing you to experiment with messaging, timing, and outreach strategies. Identify what moves the needle and iterate with confidence.
Make Real-Time Adjustments That Matter
Act on insights like rising speed-to-dial, higher-than-expected abandon rates, and much more. Regal delivers real-time insights so you can tweak campaigns, shift agent resources, or adjust outreach strategies instantly—before missed opportunities turn into lost revenue.
Scalability That Grows With You
Whether you're managing 20,000 or 2 million interactions per month, Regal’s customer experience analytics scales with your business. As your data needs expand, your reporting stays just as fast, flexible, and actionable.
How Regal Outperforms the Competition
Outdated tools are holding you back. Regal Analytics is built for CX leaders who need insights now. See how we measure up:
Feature
Legacy Tools
Regal Analytics
Real-Time Data Updates
Delayed reports that arrive hours or days later.
Real-time updates that let your team act on insights in the moment.
AI-Powered Insights
Data collection and analysis is fully manual—little-to-no data driven by AI.
Automated collection of contact sentiment, call scores, call summaries, and more.
Custom Dashboards
One-size-fits-all templates with limited metrics.
Fully customizable dashboards tailored to your business goals and KPIs.
Omnichannel Analytics
Data fragmented across tools and channels.
Unified analytics that tracks the full customer journey across every channel.
Integration Flexibility
Requires engineering resources to sync systems.
Seamless connections to Snowflake, S3, Salesforce, and more—no devs needed.
A/B Testing Tools
Nonexistent or overly complex to set up.
Native A/B testing that identifies what works—fast. Test headlines, CTAs, and messaging in real-time
Scalability
Struggles with large datasets or high call volumes.
Built to handle millions of interactions without breaking a sweat.
Actionable Insights
Requires manual digging to uncover trends.
Automatic insights that highlight trends, opportunities, and areas for improvement.
Compliance and Privacy
Difficult to enforce consistent access controls and compliance regulations.
Built-in encryption and compliance with GDPR, SOC2, HIPAA, and CCPA.
FAQS
What is customer experience analytics?
Customer experience analytics involves collecting, processing, and analyzing data from customer interactions to uncover insights that improve the way businesses engage with their audience. By building a dashboard that centralizes your CCaaS metrics—answer rates, connection rates, abandon rates, completion rates—and your overall CX metrics—customer satisfaction (CSAT), net promoter scores (NPS), and customer lifetime value (CLV)—companies can:
- Identify pain points: Understand where customers encounter friction in their journey.
- Spot trends: Detect patterns in customer behavior to predict future needs.
- Optimize strategies: Use insights to improve customer engagement and boost ROI.
With tools like Regal Analytics, this process becomes simplified and less technical, enabling businesses to focus on actionable insights rather than sifting through raw data.
How does Regal Analytics enhance customer experience?
Regal Analytics integrates real-time insights into your workflows, making it easier to turn raw data into impactful actions. Here’s how:
- Unified customer view: It consolidates data across channels—phone, SMS, email, and more—so you get the full picture.
- Customizable dashboards: Tailor reporting to track KPIs that align with your business objectives.
- Proactive decision-making: Instead of reacting to outdated reports, Regal provides live data, helping your team adapt on the fly.
- Continuous improvement: With built-in A/B testing tools, you can test changes, measure results, and implement what works best.
This combination ensures every customer interaction is more informed, personalized, and effective.
What is a customer experience report?
A customer experience report is a comprehensive summary of how customers interact with your business across various touchpoints. It helps teams understand customer behavior and pinpoint areas for improvement. Key elements often include:
- Metrics like NPS, average handle time (AHT), and customer churn rates.
- Feedback from surveys, reviews, and social media mentions.
- Trends in customer satisfaction and loyalty over time.
- Recommendations for action based on identified patterns and issues.
With Regal Analytics, creating these reports is simplified. Our platform automates data collection and visualization, so you can spend less time compiling and more time acting.
How can big data improve customer experience?
Big data provides a treasure trove of information that businesses can use to better understand and serve their customers. Here’s how:
- Perfecting every interaction: Use data to deliver tailored offers, recommendations, and messages based on individual preferences and behavior.
- Being proactive: Predict customer needs before they even ask, like anticipating product restock requests or offering support for common issues.
- Preventing churn: Spot early warning signs of dissatisfaction, such as reduced engagement, and take corrective action to retain customers.
- Gaining efficiency: Streamline operations by identifying bottlenecks in your customer journey.
For example, big data analysis might reveal that customers frequently abandon the checkout process at a specific step, allowing you to address the issue directly.
How can data improve customer experience?
Data is the foundation of informed decision-making. By leveraging customer data, businesses can:
- Understand which channels are driving engagement and conversions.
- Identify common customer pain points and resolve them faster.
- Measure the effectiveness of campaigns and strategies, ensuring resources are allocated where they deliver the most impact.
Consider this: Healthcare providers using Regal Analytics analyze patient feedback to optimize appointment scheduling, reducing wait times and improving satisfaction. The right data doesn’t just show what’s happening—it reveals the why, empowering your team to make smarter, customer-first decisions.
Treat your customers like royalty
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