Webrtc voice agents
Transform your in-app customer experiences with AI agents that feel human. Enable voice calls on your website with one click, no phone call required.
DELIGHT WITH EVERY INTERACTION
Every website interaction is a moment of truth, and a direct opportunity to drive revenue. Regal's WebRTC Voice lets customers start a voice conversation with one click: no dialing, no waiting, no leaving the page.
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Turn Conversations Into revenue
Every in-app conversation generates valuable insight. With built-in analytics, sentiment analysis, and A/B testing, your teams can see which experiences drive resolution and conversion. WebRTC Voice allows you to learn more about your customers, and optimize the experiences that make them stay.
frequently Asked Questions
How do Regal’s WebRTC Voice Agents work?
Regal offers a WebRTC voice widget that can be embedded via a simple JavaScript tag, along with an SDK for deeper website or app integrations. Once live, customers can move fluidly between chat and voice, while Regal’s AI agent maintains context for a continuous conversation.
What industries benefit most from WebRTC Voice agents?
WebRTC Voice Agents are especially effective for businesses with high-intent, real-time customer interactions. Industries such as financial services, healthcare, insurance, home services, and education see strong results, as instant in-app voice and messaging support helps guide decisions, reduce friction during onboarding flows like loan applications, appointment scheduling, claims filing, and enrollment forms, and improve conversion.
What does the implementation process look like?
Regal works closely with your team from the start to identify priority use cases, configure and test your AI agents, and launch with monitoring and optimization in place. In addition to the self-serve platform, you’ll be supported by a Forward Deployed Engineer with expertise in prompt design, context engineering, and evaluation frameworks to ensure long-term performance.
How does WebRTC Voice integrate with existing systems?
Regal’s WebRTC Voice integrates seamlessly with your existing tech stack. Using APIs, webhooks, and native integrations, Regal can connect to your CRM, CDP, authentication systems, scheduling tools, knowledge bases, and backend workflows. This allows your AI agent to verify users, access real-time customer data, trigger actions (like updating records or booking appointments), and log every interaction automatically. Whether you need a lightweight widget deployment or a fully customized integration, Regal supports technical implementation with our Forward Deployed Engineering team.
Do you train your models on my customers’ data?
No, Regal does not train proprietary models. Instead, we integrate securely with leading LLM providers like OpenAI, Anthropic, and Gemini under strict agreements that prohibit training on your data. Your customer information remains private and protected at all times.
How do qualified leads get back to my sales agents?
Once a lead meets your routing criteria, Regal automatically syncs the conversation back to your CRM (Salesforce, HubSpot, Zendesk, Kustomer, or via webhook) or your calendar tools for appointment booking. Many teams also transfer live SMS threads directly to sales or support agents for a seamless customer experience.
