AI Agents for Health & Life Insurance Screening and Enrollment
“We’ve made the enrollment experience for Medicare Advantage beneficiaries faster and simpler with Regal. The screener agent scales instantly when demand surges, with after-hours calls performing on par with our best agents.”
Trusted by Insurance Leaders
Why Regal for Health & Life Insurance?
SCALE QUALIFICATION FOR PEAK ENROLLMENT
Regal reaches every lead within seconds and keeps working calls, texts, and emails through AEP volume spikes, so no one sits cold during open enrollment's busiest weeks.
AI agents scale for seasonal surges, so you're not hiring and training a temporary licensed team every year.
HAND OFF QUALIFIED APPLICANTS, NOT COLD LEADS
AI agents confirm eligibility, ask the right health and coverage questions, and transfer to a licensed agent with context, so your team spends the day closing instead of qualifying.
Guardrails keep plan details, premiums, and eligibility answers accurate.
INSURANCE INTEGRATIONS, BUILT-IN COMPLIANCE
Regal connects directly to your quoting engines, CRM, and policy administration systems, so eligibility data and call outcomes sync without manual exports.
Every integration runs on HIPAA- and SOC 2-compliant infrastructure, with TCPA-compliant dialing built in.
In Numbers
With Regal, eHealth’s AI agent earned exceptional ratings, increasing purchase interest compared to previous screener agents.
Eliminating After-hours
Wait Times
Rating from Callers
*Internal eHealth analysis of after-hours Medicare calls served by AI agents, 2025
USE CASES
From the first enrollment call to a missed premium payment, Regal's AI agents handle the full range of policyholder conversations. Below are four real use cases, the scripts they run, and the exact journey logic behind each one.
QUALIFY NEW Policyholder leads
Follow up with new leads, gather the details needed to qualify and price the policy, and route to a specialist when it's ready to close.
Example: A prospect submits a quote request through the website, and the agent calls to qualify the property before handing off for a final quote.
Policy Update Outreach
When a CRM trigger flags a life change, like a new vehicle purchase, proactively reach out to update the policyholder's coverage and process the change without waiting for them to call in.
Example: A policyholder recently financed a new car, and the agent calls to confirm coverage details and add the vehicle to their existing auto policy.
Renewal & Billing Outreach
Proactively reach out ahead of a policy renewal to flag a premium change, confirm payment details, and offer to connect the policyholder with a specialist if they want to adjust coverage.
Example: A policyholder's bundled home and auto policy is renewing with a rate increase, and the agent calls ahead of the renewal date to explain the change and confirm payment details.
End-to-End FNOL Follow-Up
Follow up when a claim is started online but left incomplete, gather the missing liability and incident details, and finish filing it without a human agent.
Example: A customer starts a claim through the mobile app after a collision but doesn't finish the form, and the agent calls to complete the first notice of loss.
Platform Capabilities
Convert intent into action
Remove friction from the conversations that matter most in the enrollment journey. AI agents handle complexity, navigating screening, plan comparisons, and enrollment workflows, responding naturally and guiding prospects toward a bound policy.
Personalize Conversations
Design AI agents that represent your brand, with control over tone, persona, and interruption handling. Customer data drives dynamic responses before, during, and after every call.
Multi-Channel Orchestration
Rooted in years of voice-first innovation, Regal's AI Agents speak 30+ languages. Build once and deploy across calls, SMS, and chat, with unlimited capacity for insurance leads, applicants, and policyholders.
Native CCaaS Platform
Orchestrate AI and human calls in a centralized interface with built-in IVR and routing, then optimize with A/B testing, Branded Caller ID, and suggested improvements.
Conversation Memory
With a Unified Customer Profile, every caller interaction picks up where the last left off: prior hardships, promises to pay, escalation history.
Compliance by Default
FDCPA, TCPA, CFPB, HIPAA, SOC 2, PCI, GDPR coverage built in, not bolted on. Includes real-time regulatory audit against 100% of interactions.
Enterprise-Grade Security
Regal meets enterprise data and privacy standards you can trust.
Our agreements with LLM partners prevent them from training on your data or storing your data.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
