AI Agents for Property & Casualty Qualification and First Notice of Loss
"At Kin, we focus on how we can leverage each technology to its fullest potential to enhance the customer experience. Regal stood out because we found that it shared the same commitment."
Trusted by Insurance Leaders
Why regal for Property & Casualty Insurance?
GET EVERY LEAD TO A BOUND POLICY
Regal orchestrates calls, texts, and emails across the quote-to-bind journey, so leads get reached before they go cold instead of waiting for an available agent.
AI agents qualify and quote against live rate data, then warm transfer to a licensed agent, so your team closes deals instead of chasing leads.
HANDLE EVERY CLAIM WITH PRECISION
Take a claim from first notice of loss to field adjuster dispatch without leaving Regal. Routing and conversation guardrails keep coverage and premium details accurate.
Dashboards, QA scorecards, A/B tests, and volume caps keep quality visible as volume grows.
P&C INTEGRATIONS, BUILT-IN COMPLIANCE
Regal connects directly to your policy administration and claims management systems, like BriteCore, so data syncs without manual exports.
Every integration runs on PCI- and HIPAA-compliant infrastructure, so claims and servicing teams can dial and report securely from one platform.
In Numbers
With Regal, Kin Insurance handles policyholder qualification, with high customer satisfaction.
USE CASES
From the first lead to a past-due payment, Regal's AI agents handle the full range of borrower conversations. Below are four real use cases, the scripts they run, and the exact journey logic behind each one.
QUALIFY NEW Policyholder leads
Follow up with new leads, gather the details needed to qualify and price the policy, and route to a specialist when it's ready to close.
Example: A prospect submits a quote request through the website, and the agent calls to qualify the property before handing off for a final quote.
Policy Update Outreach
When a CRM trigger flags a life change, like a new vehicle purchase, proactively reach out to update the policyholder's coverage and process the change without waiting for them to call in.
Example: A policyholder recently financed a new car, and the agent calls to confirm coverage details and add the vehicle to their existing auto policy.
Renewal & Billing Outreach
Proactively reach out ahead of a policy renewal to flag a premium change, confirm payment details, and offer to connect the policyholder with a specialist if they want to adjust coverage.
Example: A policyholder's bundled home and auto policy is renewing with a rate increase, and the agent calls ahead of the renewal date to explain the change and confirm payment details.
End-to-End FNOL Follow-Up
Follow up when a claim is started online but left incomplete, gather the missing liability and incident details, and finish filing it without a human agent.
Example: A customer starts a claim through the mobile app after a collision but doesn't finish the form, and the agent calls to complete the first notice of loss.
Platform Capabilities
Convert intent into action
Remove friction in conversations that matter most. AI agents handle complexity, navigating FNOL and policy workflows, responding naturally, and guiding policyholders toward resolution.
Personalize Conversations
Design AI agents that represent your brand, with control over tone, persona, and interruption handling. Customer data drives dynamic responses before, during, and after every call.
Multi-Channel Orchestration
Rooted in years of voice-first innovation, Regal’s AI Agents speak 30+ languages. Build once and deploy across calls, SMS, and chat with unlimited capacity, availability, and scalability.
Native CCaaS Platform
Orchestrate AI and human calls in a centralized interface with built-in IVR and routing, then optimize with A/B testing, Branded Caller ID, and suggested improvements.
Conversation Memory
With a Unified Customer Profile, every caller interaction picks up where the last left off: prior hardships, promises to pay, escalation history.
Integrations & compliance
Connects to your policy systems of record, including BriteCore, and runs on PCI- and HIPAA-compliant infrastructure, with real-time regulatory audit against 100% of interactions.
Enterprise-Grade Security
Regal meets enterprise data and privacy standards you can trust.
Our agreements with LLM partners prevent them from training on your data or storing your data.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
