Ai agents for lending qualification & onboarding
"With AI agents, we're transitioning from being an outbound dialing shop to an inbound shop. When you tell somebody you're going to get transfers all day versus they got to make a thousand calls all day, you're going to get a different opportunity."
Trusted by Leading Enterprises
Why regal for lending?
Turn your licensed team from dialers into closers
Instead of your team burning hours on dials, waiting for customers to pick up, outbound AI agents shift the model so your loan officers spend the bulk of their time on inbound transfers with qualified leads.
That's a fundamentally different day of work, and it shows up in banker retention and raw ROI.
AI agents that go from "Hello" to underwriting
Regal AI agents can handle the complete borrower lifecycle: aged lead outreach, full loan processing, missed calls follow-up, and after-hours coverage.
Beyond the voice layer, you get an agent with full orchestration, SIP integrations, and can warm transfer to your licensed loan officers.
Deeply integrated with financial services workflows
Integrate your AI agents with your CRM, CCaaS platform, and financial services systems of records, so your entire outbound strategy can live on one platform.
Get visibility into how an agent is is performing and adhering to guardrails, all backed by Forward Deployed Engineers.
In Numbers
With Regal, Fair Financial Care doubled conversions while cutting transfer costs nearly in half.
USE CASES
From the first lead to a past-due payment, Regal's AI agents handle the full range of borrower conversations. Below are four real use cases, the scripts they run, and the exact journey logic behind each one.
QUALIFY NEW LENDING PROSPECTS
Reach new lending leads within seconds, qualify intent, and route to the right loan officer. Example: An agent calls within seconds of a mortgage refi inquiry being submitted.
Leverage Customer
Attributes for Outreach
Turn real-time activity into live conversations: rate drops, credit activity, upcoming renewals.
Example: An agent proactively calls a past customer when rates drop.
Re-engage Aged Leads
Keep borrowers engaged before they go quiet or choose a competitor. Re-engage aged leads with outbound.
Example: An agent contacts a borrower whose pre-approval is expiring in two weeks.
Recover Outstanding Payments
Handle outbound collections, negotiate payment plans, and log outcomes.
Example: An agent reaches a borrower with a past-due balance and arranges a payment plan.
Platform Capabilities
Convert intent into action
Remove friction in conversations that matter most. AI agents handle complexity, navigating multi-step workflows, responding naturally, and guiding customers towards decisions.
Personalize Conversations
Design AI agents that represent your brand, with control over tone, persona, and interruption handling. Customer data drives dynamic responses before, during, and after every call.
Multi-Channel Orchestration
Rooted in years of voice-first innovation, Regal’s AI Agents speak 30+ languages. Build once and deploy across calls, SMS, and chat with unlimited capacity, availability, and scalability.
Native CCaaS Platform
Orchestrate AI and human calls in a centralized interface with built-in IVR and routing, then optimize with A/B testing, Branded Caller ID, and suggested improvements.
Conversation Memory
With a Unified Customer Profile, every caller interaction picks up where the last left off: prior hardships, promises to pay, escalation history.
Compliance by Default
FDCPA, TCPA, CFPB, HIPAA, SOC 2, PCI, GDPR coverage built in, not bolted on. Includes real-time regulatory audit against 100% of interactions.
Enterprise-Grade Security
Regal meets enterprise data and privacy standards you can trust.
Our agreements with LLM partners prevent them from training on your data or storing your data.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
