Fair Financial care doubled conversions with AI Agents
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Since launching with Regal AI Voice Agents, Fair Financial Care now answers 100% of inbound calls, dials outbound campaigns instantly 24/7, and has seen a 95% improvement in conversion rates. All while simplifying the operations of running a large contact center.
With Regal, Fair Financial Care doubled conversions while cutting transfer costs nearly in half.
MANAGING HIGH VOLUMES AND INCONSISTENT COVERAGE
Fair Financial Care, a leading consumer financial services company, had built an efficient growth engine and used offshore labor to convert leads on the phone. But running a large contact center had its drawbacks including inconsistent staffing coverage and difficulty improving agent performance with coaching.
Smarter Coverage, Lower Costs, Better Results
Partnering with Regal, Fair Financial Care deployed AI Voice Agents for inbound callbacks and outbound qualification. With Regal, they now answer 100% of calls, provide consistent 24/7 coverage, and have 2x'ed conversions - cutting transfer costs nearly in half while boosting transfer rates.
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