Ethos automated the payment process and outperformed humans with AI Agents
“Regal’s AI Phone Agent has been a game-changer. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.” - James Hummer, VP of Sales, Ethos
With Regal, the Ethos team fully automated failed payment outreach freeing up their reps for higher-impact work and outperforming humans on key metrics.
Manual payment failure outreach was CONSUMING VALUABLE AGENT TIME
The Ethos team was spending significant time chasing down failed payments diverting reps from higher-impact activities like new sales and strategic follow-up. The process was time-consuming, inconsistent, and difficult to scale.
AI Agents now handle failed payments - start to finish
Ethos now automates the entire failed payment process - making calls, managing objections, and even taking payments.
The result: more time back for their team, consistent follow-up on 100% of failed payments, and performance that exceeds their human agents.
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