SEPTEMBER 2023 RELEASES
September 2023 Releases
What Makes Regal AI Agents So Good?
So, you’re feeling the pressure of implementing AI Voice Agents, but maybe you're unsure why and how you should use them.
Or why you should use Regal's AI Voice Agents versus other providers.
Regal’s AI Agents are self-sufficiently driving positive outcomes for companies in a variety of high-consideration consumer industries—for companies like Ethos (life insurance), Embrace Pet insurance, Clancy Relocation and Logistics, Kin Insurance, Cadence (healthcare), Retirable (financial services).
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Okay, so why? Why are all of these companies trusting our AI Agents?
An intro to Regal AI Agents
A lot of players in the AI Agent market are only providing you with voice technology. With Regal, you get an AI Agent platform that plugs into your existing workflows, both inbound and outbound.
We combine best-in-class voice technology, advanced prompting, and real-time data integration to create agents that do way more than just sound human.
Regal AI Agents’ main prerogative is to drive the outcomes that you set out for them. That takes a lot more than just a human-sounding voice.
Our agents are trained on your data, optimized for your customer’s outcomes, and are relentlessly engineered to perform at both the voice level and the conversation level. That is ultimately what makes them good performers, actual drivers of outcomes.
1. Real, Human Voices That Don’t Break
The first thing you notice about an AI agent is its voice. What's different about Regal compared to a pure voice provider, is that we don’t rely on just one text-to-speech (TTS) provider. We integrate with multiple TTS providers—ElevenLabs, PlayHT, OpenAI, and others—and have layered functionality on top of them that gives you full control over the voice selection process.
Want to clone your best-performing agent’s voice? Done. Need a warmer, clinical tone for onboarding diabetic patients? Done. A more assertive tone for insurance collections? Done.
Voice durability is built into the platform from the ground up. If your primary provider fails, we automatically route to a backup—no dropped calls, no latency spikes, no customer friction. This is real-time, intelligent failover at the infrastructure level.
This layered voice technology helps you control how voices behave, not just how they sound. Things like:
- Interruption sensitivity
- Pronunciation controls (PRO-duce vs PRUH-duce)
- Emotional tone and energy level
- Speed and pacing
These aren’t buried deep in code. They’re exposed as settings. Because if your AI agent is going to carry your brand’s voice, you should be in control of it.
That’s what makes conversations feel real and pleasant. Regal’s AI Agents regularly perform to 95%+ containment rates. That means customers rarely realize they’re talking to AI, or are having such a pleasant experience that they don’t feel the need to talk to a human.
Also note: everything is HIPAA, SOC 2 Type II, and TCPA compliant, with audit trails, redaction, and enterprise-grade security built in.
2. Active Listeners with Human Reactions
There’s nothing worse than a bot that talks over you. Or waits too long to respond. That’s what you get when vendors treat “voice” only as an output layer.
Regal optimizes for the entire conversational loop—input, output, and everything in between.
Our agents listen, react, and play naturally throughout conversations. That means:
- Millisecond-level latency to keep the conversation flowing naturally
- Fast, accurate transcription with real-world noise and accent tuning
- Detection of hesitations, interruptions, tone shifts—and intelligent handling of all of it
Traditional systems generally sound fine when they’re reading scripts, but they don't always fair well in real-world conversations. Regal AI Agents are built for the messiness of human dialogue—where people talk over each other, change their mind mid-sentence, and occasionally yell.
That is again due to Regal’s conversation loop and multi-TTS structure.
The result? Calls that feel like conversations, not transactions:
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3. Built with Advanced Conversational Memory & Context Awareness
Regal’s AI Agents remember what was said, whether it was earlier in the call or a few calls ago. Our agents are plugged directly into your internal systems—CRM, EHR, ERP, scheduling platforms, payments systems, data lakes, whatever drives your business logic.
So, not only do our AI Agents immediately know everything you know about your customer, but they also generate new data and learnings about the customer and keep your systems up-to-date with every interaction.
That means:
- Pulling real-time data into live conversations (e.g. “Your next appointment is Tuesday at 2pm”)
- Remembering prior touchpoints and carrying context into each interaction
- Recognizing who the customer is, what they want, and where they’re at in their buying lifecycle
- Regularly updating and sending data back to your CRM and other sources
- Using new learnings for future journey orchestration (i.e. making decisions about how to best interact with that customer moving forward, given the new info gathered)
This “brain” is what makes Regal agents feel intelligent when on calls, but also perform tasks like a human before and after live interactions.
It’s the hard stuff that makes this possible:
- Real-time entity resolution across systems: So your agent always knows who it’s talking to and what’s relevant, no matter where the data lives.
- Secure access via fine-grained permissioning: So sensitive info stays locked down and only accessible to the right agents or workflows.
- Automatic redaction and audit trails: So every interaction is safe, compliant, and traceable, without the need for extra overhead.
4. Prompted with Purpose, With Expert-Level Support
Every AI platform says “you can prompt it to do XYZ.” The fact is, though, they’re going to leave you to do a lot of it on your own. And the work is going to be very technical
Poorly constructed prompts can turn your agent into a liability. But when done intelligently, prompting is where exponential value is derived from AI agents.
At Regal, prompting is a core competency of ours. And the biggest area that we make sure to enable our customers.
We don’t hand you a sandbox and walk away. We sit down with your team to build, test, and refine prompts that get you well-beyond your “happy path,” and drive real, purpose-driven outcomes.
That means:
- Matching tone and variability to your brand voice
- Scripting fallback behavior for edge cases
- Building smart escalation logic for when things go off-script
- Optimizing across every interaction (voice, SMS, email) for consistency
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Once your agents are live, we help you measure what is actually working, by providing you with the metrics needed to monitor your agents, and by going through those metrics with you.
As you roll out new agents, you’ll figure out what characteristics actually matter, and how to tweak them for better outcomes.
Sometimes your agent needs to be courteous but professional. Sometimes it needs to match the customer’s energy.
Our expertise is helping you strike the right balance. We’ve built thousands of these agents before. It could be Medicare Advantage, behavioral health patient engagement, auto loan collections—no matter how specific, we’ve seen the case, and know how to start prompting for it.
With Regal, you’ll never need to hire a prompt engineer, and we’ll have you up and running in days or weeks, not months.
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5. Relentless, Purpose-Driven R&D
There are plenty of platforms helping you spin up agents. Few are obsessed with making them actually work in production.
Regal sits between your business goals and the ever-changing AI landscape. TTS engines change weekly. LLMs drift. APIs break. New compliance rules roll in. We guide you through all of it.
Our R&D team doesn’t just monitor the stack, we optimize it for your customers—testing new models, evaluating voice performance, and analyzing conversion patterns to tune prompts for your top outcomes.
For our team, it’s not just about building agents. Our team of experts is trained to optimize AI operations at scale. We bring:
- Expertise in your vertical (insurance, healthcare, lending, etc.)
- Deep prompting knowledge
- Infrastructure that auto-recovers and scales
- Security protocols built for compliance
This is how Regal drives AI that actually performs.
Voice is Only the Start
What’s perhaps most important to know with regards to AI Agents is that voice is just one layer of performance. The real value is what’s built upon that.
What you need are agents that are conversationally intelligent, contextually aware. And, you need to know how to actually build, test, and refine them. Without that, your money isn’t being well-spent.
Regal AI Agents are workers, doers, and thinkers, that you can trust to represent your brand and drive outcomes just like humans.
Ready to See Regal’s AI Voice Agents in Action?
Request a Demo and see how Regal can help you deploy enterprise-ready AI Voice Agents in days, not months.
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