At Embrace Pet Insurance, AI Agent Ava is the engine behind a smarter, more efficient outbound strategy. Ava follows up with Pet Parents who start a quote, offers to connect them with a specialist, handles objections to keep engagement high, and seamlessly transfers qualified leads to human agents—boosting sales without breaking a sweat. With a 6.9% transfer rate, Ava ensures more high-intent leads make it to the right human faster. She delivers 96.5% satisfaction, matches human agents on experience, and saves the team 33 hours a month by eliminating wrap time. Best of all? Ava leads the pack in performance, completing 17% more qualified transfers than other agents. More completed tasks = more policies sold = happier Pet Parents.