Embrace Pet Insurance AI Agents complete 17% more tasks than Human Agents

Leading pet insurance brand, Embrace Pet Insurance, sees phenomenal results by using Regal's AI Phone Agents to handle and transfer calls.

CUSTOMER
INDUSTRY

Pet Insurance

IN NUMBERS

In Regal the Embrace team found a built-for-purpose AI Agent Platform which allowed them to easily deploy AI Agents to never miss a lead.

6.9%

Lift in Transfer Rate

96.5%

Satisfaction Rate

33

Hours Saved per Month

CHALLENGE:

Before Regal: Missed Leads, Missed Revenue

Embrace Pet Insurance faced a familiar challenge—how to grow sales and boost customer engagement without ballooning headcount or costs. Their team of human agents simply couldn’t keep up with every lead, resulting in missed opportunities, lower policy conversions, and lagging renewal rates. Without the bandwidth to follow up at scale or handle objections in real time, potential customers slipped through the cracks. They needed a smarter, more scalable solution to engage every Pet Parent with speed and consistency.
SOLUTION:

Embrace Unleashes AI to Boost Sales, Slash Workload, and Keep Pet Parents Happy

At Embrace Pet Insurance, AI Agent Ava is the engine behind a smarter, more efficient outbound strategy. Ava follows up with Pet Parents who start a quote, offers to connect them with a specialist, handles objections to keep engagement high, and seamlessly transfers qualified leads to human agents—boosting sales without breaking a sweat. With a 6.9% transfer rate, Ava ensures more high-intent leads make it to the right human faster. She delivers 96.5% satisfaction, matches human agents on experience, and saves the team 33 hours a month by eliminating wrap time. Best of all? Ava leads the pack in performance, completing 17% more qualified transfers than other agents. More completed tasks = more policies sold = happier Pet Parents.

ABOUT THE CUSTOMER

Embrace Pet Insurance is committed to empowering pet parents to prioritize their pets' health without compromising their financial well-being. Thier personalized accident and illness policies, along with flexible wellness plans, ensure comprehensive coverage tailored to each pet's unique needs. Supported by compassionate customer care and efficient claims processing, they strive to provide genuine support and certainty when pet parents need it most.

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Embrace Pet Insurance

Before Regal: Missed Leads, Missed Revenue

Embrace Pet Insurance AI Agents complete 17% more tasks than Human Agents

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