Know someone shaping the future of CX?
Nominate them for The CX25, celebrating 25 leaders who are setting a new standard for customer experience - from how they listen and engage, to how they use technology and AI to make every interaction feel more human.
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HOW IT WORKS
1. Submit your nominations
Tell us who’s making an impact in customer experience.
2. We’ll review all submissions
Our team will handpick 25 standout leaders who are redefining CX.
3. Winners announced in December
Who Qualifies:
• Leaders based in the United States at enterprise or high-growth companies
• In a CX, marketing, operations, or customer engagement role
• Driving innovation in how brands connect or use technology to make experiences more human
• Having measurable influence on how their organization delivers customer experience
• Advancing the CX Industry through leadership, mentorship, technology & AI
Submissions accepted November 1–28, 2025.
SUbmit your nomination
Help us spotlight the voices shaping the future of customer conversations. Tell us a bit about the person you’re nominating below:
WHY WE DID THIS?
We created the CX25 to celebrate the people who make every customer experience matter - the listeners, the builders, the leaders redefining what great experience feels like.
Behind every great brand are leaders transforming how we communicate, listen, and build relationships with customers. We launched CX25 to honor those voices - the people driving the future of customer conversations and inspiring a more connected, human approach to technology.
Behind every great brand are leaders transforming how we communicate, listen, and build relationships with customers. We launched CX25 to honor those voices - the people driving the future of customer conversations and inspiring a more connected, human approach to technology.
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