Logo with the text 'REGAL THE CX 25' in bold letters with gradient green to purple on number 25.

THE cx25 is here.

The Regal CX25 is celebrating 25 leaders who are setting a new standard for customer experience - from how they listen and engage, to how they use technology and AI to make every interaction feel more human.
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Grid of 25 diverse grayscale avatar portraits featuring various hairstyles and facial expressions against colored and black backgrounds.
Trista Caldwell
VP of Customer Experience
Comcast Cable
Shamim Mohammad
EVP - Chief Information and Technology Officer
CarMax
Zach Jones
Vice President, Practice Lead - CX/AI Consulting
Simplify Inc
Anna Skidmore
SVP, Customer Experience
FIGS
Brian Howerton
Customer Engagement Innovation Executive
U.S. Bank
Erik Snell
EVP and Chief Customer Experience Officer
Delta Air Lines
Erin Wallace
Expert Associate Partner
Bain & Company
Juan Longoria
Director, Rentals Client Services
Zillow
Mina Asaad
Operations Manager - Contact Center Technology
Victory Home Remodeling
Miguel Oliveira
SVP - Global Digital, CRM & Call Center
Hyatt Hotels Corporation
Scott Gaydos
Chief Information Officer - Marketplace & Commercial  
Centene Corporation
Vikram Rajagopalan
VP, Customer Experience
Hertz
Aviad Stein
Global Head of Digital Assets & Innovation Strategy
Broadridge
Sharalee Radford
Contact Center Lead
BECU
Megan Rudicil
Vice President, Guest Loyalty Team
Unleashed Brands
Atul Kumar
Vice President of Product & AI  
eHealth
Justin Pagan
Director of Global Enrollment  
Coursera
Sean Gallagher
Leader of Customer Experience  
Allivet
Cecilio Murillo
System VP, Ambulatory Access Strategy and Operations  
CommonSpirit
Prakash Kota
Chief Information Officer
UKG
Fred Spano
Chief Information Officer
UKG
Jim Fowler
Chief Technology Officer
Lumen
Raji Arasu
Chief Technology Officer
Autodesk
Micky Tripathi
Chief AI Implementation Officer
Mayo Clinic

WHY WE DID THIS?

We created the CX25 to celebrate the people who make every customer experience matter - the listeners, the builders, the leaders redefining what great experience feels like.

Behind every great brand are leaders transforming how we communicate, listen, and build relationships with customers. We launched CX25 to honor those voices - the people driving the future of customer conversations and inspiring a more connected, human approach to technology.

Treat your customers like royalty

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Repeated pattern of light purple angel wings with green star accents on a black transparent background.Repeated pattern of light purple angel wings with green star accents on a black transparent background.