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Your CX Score is 57%
Here's how your support experience compares to today's enterprise standard—and where an AI-powered upgrade will move the needle fastest.
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Your CX vs. the Competition
Rank:
Company:
CX Score:
Edge They Have:
1.
No items found.
94%
Deployed AI voice triage
2.
86%
24/7 self-service IVR
3.
83%
Real-time sentiment routing
4.
78%
Predictive outbound callbacks
How You Scored Across Key CX Dimensions
Dimension:
Your CX Insight:
Your Score:
Recommendations:
Best In Class Stats:
Response Speed
“Customers wait 1 min+ for a response—well above benchmark.”
62%
• Auto-route Tier-1 calls to AI Agents
• Add intelligent callback option
• Route priority calls instantly
• Add intelligent callback option
• Route priority calls instantly
⏱ 0 Sec Time to Answer
Personalization & Context
“Agents lack access to customer history or past actions.”
59%
• Feed CRM data into call start
• Personalize greetings & scripting
• Use past intents to inform routing
• Personalize greetings & scripting
• Use past intents to inform routing
🔁 97% Containment Rate
AI Automation Readiness
“No AI Agents deployed to triage or resolve repetitive inquiries.”
45%
• Launch AI scheduling agent
• Automate order status or FAQs
• Set escalation rules to human
• Automate order status or FAQs
• Set escalation rules to human
💸 80% Reduction in Cost to Serve
Lead Handling & Routing
“Manual routing delays are hurting conversion speed.”
56%
• Detect intent pre-call
• Route hot leads instantly via AI
• Prioritize based on urgency/channel
• Route hot leads instantly via AI
• Prioritize based on urgency/channel
🚀 4x Faster Speed-to-Lead
Ready to turn 57% into 97%?
Our team will map the exact AI workflows that lift NPS and slash handle time.
Prefer to self-serve? Click here to download the Enterprise AI Agent Buyer’s Guide.
Treat your customers like royalty
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