Dimension:
Your CX Insight:
Your Score:
Recommendations:
Best In Class Stats:
Response Speed
“Customers wait 1 min+ for a response—well above benchmark.”
62%
• Auto-route Tier-1 calls to AI Agents
• Add intelligent callback option
• Route priority calls instantly
⏱ 0 Sec Time to Answer
Personalization & Context
“Agents lack access to customer history or past actions.”
59%
• Feed CRM data into call start
• Personalize greetings & scripting
• Use past intents to inform routing
🔁 97% Containment Rate
AI Automation Readiness
“No AI Agents deployed to triage or resolve repetitive inquiries.”
45%
• Launch AI scheduling agent
• Automate order status or FAQs
• Set escalation rules to human
💸 80% Reduction in Cost to Serve
Lead Handling & Routing
“Manual routing delays are hurting conversion speed.”
56%
• Detect intent pre-call
• Route hot leads instantly via AI
• Prioritize based on urgency/channel
🚀 4x Faster Speed-to-Lead