The founders of Regal have spent 15 years in the contact center industry. We asked them a simple question: of all the voice AI disaster stories you've heard from contact center leaders, which ones stand out and what would have prevented them?

David Sokolow (VP of Product) and Ellen Battaglia (Product Manager) walk through the top five. What broke in each, why it broke, and the specific integration capability that would have changed the outcome. The patterns are real and they show up again and again across insurance, healthcare, financial services, and home services.