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IVR

Learn how to configure your inbound call IVRs to personalize the inbound caller experience and reduce unnecessary transfers between departments.

lessons

4 Minutes
IVR Overview

Understand the "job to be done" of IVR and the different components involved.

Take Lesson
7 Minutes
Common IVR Use Cases

Walkthrough a sample use case for IVR.

Take Lesson
4 Minutes
IVR Say/Play Node

Understand Say/Play funtionality and personalization.

Take Lesson
11 Minutes
IVR Gather Input & IVR Split Nodes

Understand Gather Input funtionality and example use cases.

Take Lesson
6 Minutes
IVR Send to Agents Node

Understand how to create tasks with Send to Agents and other configurability.

Take Lesson
3 Minutes
IVR Check Hours Node

Understand how to configure and check business hours, with example use cases.

Take Lesson
11 Minutes
IVR Webhook Node

Understand Webhook functionality and use cases.

Take Lesson

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