Tenet, an EV Financing company, reduced hold time to zero
With Regal, the Tenet team seamlessly replaced their IVR with a fast, reliable AI Agent, ensuring consistent service and immediate response times.
High Call Volume Overwhelms Limited Inbound Team & IVR
Tenet receives a high volume of inbound calls, but has limited inbound agents available to handle them. Their goal is to connect callers with a human, but with limited bandwidth callers experience long waits or drop off before connecting—resulting in missed opportunities and a poor customer experience.
AI Agents Delivering Instant Support for inbound
Tenet replaced their outdated IVR with an AI Agent that instantly answers all inbound calls.
The AI:
Greets callers in a natural, conversational way
Gathers context about the reason for their call and handles questions that don’t require a human
Seamlessly transfers to a live agent when needed
This ensures no call goes unanswered, reduces wait time, and helps Tenet get more out of their limited team—without hiring more agents.
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Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
