Embrace Pet Insurance’s AI Agent Outperforms Their Top Human Rep
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"Ava, our Regal AI Phone Agent, has been key in driving much more productivity and efficiency through our call center. We're automating a significant amount of tasks away from our human agents and saving them for high-touch situations, while our customers are just as happy to talk with Ava as they would with anyone from our team. For anyone who's exploring how AI can help their call center, I highly recommend Regal!"
With Regal, the Embrace team found a built-for-purpose AI Agent Platform which allowed them to easily deploy an AI Agent that never misses a lead.
Missed Leads, Missed Revenue
Embrace Pet Insurance faced a common challenge: how to grow revenue and improve customer engagement without increasing headcount or operational costs. Their team of human agents couldn’t keep up with every lead, leading to missed sign-ups, lower policy conversions, and lagging renewal rates.
To solve this, they needed a smarter way to follow up faster, engage more Pet Parents, and scale their sales efforts without compromising on service or efficiency.
AI-Powered Outreach That Converts and Keeps Pet Parents Happy
Embrace turned to Regal and launched their AI voice agent to scale outreach and improve efficiency. The AI Agent follows up with Pet Parents who start a quote, offers to connect them with a specialist, handles objections to keep engagement high, and seamlessly transfers qualified leads to human agents for a smooth handoff.
With Regal, the Embrace team unlocked a more efficient outbound strategy—reaching more leads, saving time, and delivering a stronger customer experience. The AI Agent consistently drives high satisfaction, reduces agent workload, and enables more completed conversations that lead to policy sign-ups.
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