Credit Restoration Company SAW 2x Lift in Conversions with AI Agents
Facing high call volume and fragmented systems, a leading credit repair company turned to AI Agents to streamline inbound inquiries, route leads to the right place, cut costs, and build a scalable contact center.
With Regal, this credit repair company is converting more, staying compliant, and spending less time chasing the wrong leads.
High Call Volume, Misdirected Calls, and Rising Costs
Handling a high volume of inbound calls, this leading credit repair company was overwhelmed as many calls were misdirected to their team instead of the appropriate third parties.
The result: wasted time, long hold times, and frustrated customers. Attempts to manage intake using automated systems and human agents proved too costly and difficult to scale. With compliance as a priority and limited integration across platforms, these operational challenges continued to slow the business down.
AI-Powered INBOUND Streamlined Operations and Boosted Conversions
They implemented an AI Agent to take the lead on inbound calls - qualifying leads, routing misdirected callers, and transferring high-intent prospects to the right team members. This reduced the burden on human agents, cut down on hold times, and ensured every caller was directed to the right place.
The AI Agent also integrated seamlessly with existing systems, helping this credit repair company maintain compliance while scaling more efficiently. With this shift, the team improved both the customer experience and internal performance.
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