Customer Stories / Clancy Relocation & Logistics

Clancy, a national moving and storage company, reduced time to answer by 96% with AI Agents

about the company

industry

Moving & Storage

"It's efficient, emotionally aware, and always on script 24/7. So it's giving us better control over an important step in our customer's journeys." - Elizabeth Domin, Head of Marketing and Business Systems, Clancy

in numbers

With Regal, the Clancy team was able to fully replace their after-hours call center with a fast, reliable AI Agent that delivers consistent service.

96%

Reduction in Time-to-Answer

100%

Answer Rate

100%

Consistency in Lead Qualification

THE CHALLENGE

INCONSISTENT THIRD-PARTY AFTER HOURS ANSWERING SERVICE

Clancy struggled with an underperforming third-party answering service; not all inbound calls were being answered, and even when they were, agents often skipped key qualification questions—leading to high abandon rates and missed revenue opportunities. For Clancy, this meant inconsistent experiences for after-hours callers and a lack of confidence in the outsourced team.

SOLUTION

RELIABLE AND CONSISTENT AGENTS AVAILABLE 24/7

Clancy was able to fully replace their 3rd party after-hours answering service with a faster, more consistent solution - Emily, the AI agent. Emily resulted in significantly faster call handling, eliminating lengthy wait times and abandoned calls. Emily efficiently qualifies and warms up leads, ensuring human agents receive complete information and scheduled follow-ups - increasing conversion rates and allowing human agents to focus on revenue generation. This transition has provided a consistent experience for all Clancy customers, regardless of when they call.

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